Unit 1: Communication Skills (Perspectives in Communication)
Assessment Time
A. Fill in the blanks:
1. Prejudice is a negative attitude, especially when it is related to hatred or intolerance for certain groups of people.
2. Attitude is a mindset that decides how an individual perceives an idea or a situation and responds to it.
3. Our past experience also serves as a caution, and helps us to protect ourselves from dangerous situations.
4. A person with ‘I’m OK: You’re OK’ life-position has an Assertive Communication style.
5. When we categorise people, we overlook their individual qualities and therefore fail to understand and appeal to them.
B. Answer the Following Questions:
Question 1: Write two instances where your perspective has influenced your behaviour towards a classmate or a friend.
Answer: Two instances are:
• Either we tease a classmate or we help them and be friends with them.
• Either we withdraw from the society and be a negligent or we find ways to interact with our classmates and be a good person.
Question 2: Has any of your past experiences affected your communication with others? State how it affected the outcome of the communication.
Answer: A person's past experience plays a big role in shaping their perspection of communication. For example, in a business environment, it will affect whether the customers will buy certain products from you or not. Past experience can include anything from someone's childhood to something did last week.
Question 3: How does the environment affect communication? Cite an example.
Answer: All of us communicate differently in different environments. For example, some students hesitate to voice their opinions in the classroom, while others thrive on the attention of their classmates. Therefore, while some students enjoy and learn more from classroom discussions, the shy students do not speak up in the class. If the teacher talks to the shy students personally, they are better able to convey their problems and opinions. Recognising how the environment affects your communication with others helps you to understand why someone might be communicating in a particular way. This understanding further helps you to create or choose an environment that is conducive for the specific communication.
Question 4: Surabhi and her friends are debating about an artwork. Some of them think that it is a jungle scene, while others perceive it as the life journey of a person. Which factor is influencing their perspective towards that artwork?
Answer: Visual Perspective is the factor which is influencing their perspective towards that artwork. Visual Perspective refers to our tendency to focus only on the parts of a scenario that we are most inclined to notice.
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